Order issue
Include the order ID, payment time, current order status, and whether you reached the payment result page.
Support
Bring order, crediting, usage, or Desktop authorization issues here
Support helps with sign-in, recharge, crediting, usage review, and Desktop authorization. Include the order ID, request ID, or visible page state when possible.
Before contacting support
Specific records help us resolve issues faster.
Usage issue
Include the request ID, time, model name, and debit amount shown on the usage page.
Sign-in issue
Tell us whether the email code arrived, whether it expired, and what the browser shows.
Desktop authorization
Tell us whether the flow started from Desktop and whether the client opened after authorization.
How we handle cases
We start with verifiable records and keep sensitive data out of email.
- Routine support mail is usually answered within 24 hours; payment-channel, duplicate-charge, or risk reviews can take longer.
- If payment is still processing, use the order status first and avoid duplicate purchases.
- Crediting disputes are checked against order, payment confirmation, and account balance records.
- Usage disputes are reviewed by request ID, model, and time.
- Do not send login codes, full card details, or other sensitive account data by email.